Privacy Policy

1. Information We Collect

Holisticdrainal collects information in the following ways:

• Contact Form: When you submit our contact form, we collect your name, email address, and message content.
• Cookies: We use cookies to track your consent preferences and enable essential site functionality.
• Analytics: With your consent, we use Google Analytics to understand how you use our site (page views, traffic patterns, device type).
• Automatic Data: Server logs automatically record your IP address, browser type, and pages visited.

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to your contact enquiries and providing educational services.
• Improving our website and content based on usage patterns.
• Complying with legal and regulatory requirements.
• Sending you information about our educational courses and services (only with your consent).

3. Legal Basis for Processing (GDPR and Privacy Act 2020)

We process your personal information under the following legal bases:

• Consent: Where you have explicitly agreed to data processing (e.g., contact form submission).
• Contractual Necessity: Where processing is necessary to provide our educational services.
• Legal Obligation: Where required by New Zealand law or international regulations.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except as follows:

• Service Providers: We may share anonymised data with hosting providers, email services, and analytics platforms to operate our site.
• Legal Requirements: If required by law, we may disclose information to government authorities.
• Google Services: If you consent to marketing cookies, we may use Google Ads conversion tracking. Google processes data according to their privacy policy.

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate information.
• Right to Deletion: You can request that we delete your personal information (subject to legal obligations).
• Right to Object: You can object to certain processing activities, including marketing communications.
• Right to Data Portability: You can request your data in a portable format.

To exercise these rights, contact us at info@holisticdrainal.world.

7. International Data Transfers

Our hosting and services are located in New Zealand and internationally. By using our site, you consent to the transfer of your information to locations outside New Zealand, where privacy laws may differ.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact information is retained for up to 3 years unless you request deletion.

9. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

10. Third-Party Services

Google Analytics: We use Google Analytics to track site usage (with your consent). Google processes data according to their privacy policy. Visit policies.google.com for details.

Google Maps: Our contact page embeds Google Maps to show our location. Google collects location data. See Google's privacy policy for details.

Google Ads Conversion Tracking: If you consent to marketing, we use Google Ads conversion tracking to measure campaign effectiveness.

11. Cookie Policy

We use cookies for consent preferences and analytics. See our Cookie Policy for complete details.

12. Updates to This Policy

We may update this policy from time to time. The date of last update appears at the top of this page. Significant changes will be notified via email or prominent site notice.

13. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, contact us:

Holisticdrainal
42 Karangahape Road
Auckland 1010
New Zealand
+64 9 123 4567
info@holisticdrainal.world

14. Complaints

If you are not satisfied with our handling of your information, you have the right to lodge a complaint with the Privacy Commissioner of New Zealand at www.privacy.org.nz.